Operations Specialist

Job Post Information* : Posted Date 3 weeks ago(9/30/2021 4:05 PM)
ID
2021-1502
# of Openings
1
Job Locations
US-CA-Ontario
Category
Business Development

Overview

The RunBuggy Operations Specialist is a fundamental member of the Operations Team, responsible for ensuring the overall health of our customer success and the greater business. As the Operations Specialist, you’ll work with stakeholders across the company and leverage your problem-solving prowess to develop workflows and optimize processes.

 

If you are extremely reliable, a strong communicator, and self-directed with role responsibilities. RunBuggy is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

 

Why Us:
• “Super-Growth” mode is an understatement for our current mode.
• We are the Industry leader in this business space.
• 100% remote/virtual, but still - Very cool to work with!
• We Offer lots of Perks and Bennies

 

Responsibilities

  •  Initiates contact and builds relationships with shippers and transporters as required to support order management.
  • Follows up with potential customers who have expressed interest but did not complete the signup process.
  • Identify client needs through discovery; provide creative solutions and support in resolving order status and product
    management issues.
  • Provide exceptional day-to-day service to clients and vendors by addressing their concerns in an effective and timely
    manner.
  • Troubleshoot any order issues that arise by investing the scope, cause, and scale of the concern; develop solutions
    and communicate with clients to ensure resolution
  • Interface with external clients and internal teams, including sales, order entry, expeditors, accounting, purchasing
    and logistics teams.
  • Map processes within a project ecosystem, including initiation, planning, project launch, project deliverables,
    reporting/analytics, and evaluation
  • Keep the CRM (Sales Force) updated, ensuring all information is accurate, relevant, and current.
  • Integrate and apply various RunBuggy tools, and processes to improve product performance, enhance brand
    recognition, and deliver positive financial results.

Qualifications

  • An affinity to thrive in a Fast-Paced, Startup Environment.
  • Working autonomously as a remote employee is what you are seeking.
  • You have the appropriate years or experience and qualification to make this role shine.
  • People, Process and Detail is what you are most Passionate about.

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