The Customer Service Experience Agent (Tier Three) supports the RunBuggy Customer Base - He/She is responsible for providing top-notch service to our customers over the phone, on Zoom calls, and using written communications. This position will indirectly provide leadership for Tier One and Tier Two Agents. In this role, they will interact directly with our customers to answer questions, solve problems, provide education, and maintain our company’s reputation for high-quality service.
This is a remote position that must reside in Arizona.
The ideal candidate has 2-5 years customer service experience (tier one or tier 2), with Automotive; Logistics or transportation experience needed . He or she must have a pleasant and courteous personality, strong administrative and organizational skills, strong phone and computer skills, and excellent communication and interpersonal skills.
In addition to competitive pay, we offer our employees: Health, Dental, Vision, Life, 401K, Health & Wellness Program, community involvement and company paid vacation and holidays.
Qualifications and Skills:
Education and/or Experience: