Damage Claims Manager

Job Post Information* : Posted Date 3 weeks ago(9/30/2021 4:05 PM)
ID
2021-1535
# of Openings
1
Job Locations
US-CA-Ontario
Category
Management

Overview

RunBuggy is a company that brings the On-Demand Marketplace business model to automobile transportation. We aim to make Auto Transportation Easy. Dealers and Transporters now have a 100% Cloud Based Nationwide Platform that seamlessly matches the demand to move a car with the supply of the auto haulers.

 

We’re currently seeking a Damage Claims Manager to join our Team of Passionate, and Highly Skilled Individuals in a Fast-Paced Startup Environment.

 

The Damage Claims Manager plays a critical role in RunBuggy’s ability to resolve claims successfully and efficiently. This role investigates claims – communicating with transporters regarding the claims that have been made against their company. This position will consult with all involved to gather information which will then be used in determining coverage, liability, and the total value of the claim.

Responsibilities

What you will be doing:

 

  • Ensure timely and appropriate investigation, evaluation, and reporting of claims.
  • Clearly define, document, and communicate performance expectations for the appropriate internal and external parties.

  • Assist Senior Manager in analyzing management report data to identify customer trends that impact customer service, quality, and         profitability.

  • Create, prepare, and present reports for executives on claims progress.

  • Collaborating with Operations and Accounting departments to ensure claims resolution.

  • Administering claims training to new hires and RunBuggy staff as needed.

  • Oversee the entire lifecycle of assigned claims following established claims handling strategies.

  • Identify and contact individuals who may have documents and information related to transporters claims and interview those relevant individuals.Identify and gather documents and materials related to transporters claims such as pick up and drop off point pictures, GPS coordinates, certificates of insurance, and other evidentiary documents.

  • Create/open new digital claims files and update database.

  • Maintain open claim files, and pending claims in databases and digital copy.

  • Build and maintain productive relationships with internal and external customers, including transporters, underwriters, and agents.

  • Consistently demonstrate sound claim handling practices by achieving compliance in areas including investigation, coverage, loss assessment, and case management.

  • Prepare/revise general releases, settlement agreements and other settlement documents – and if appropriate - arrange for timely execution and payment of settlement fees.

  • Partner with other departments, as needed, such as Sales, Marketing, Logistics, Customer Service, and IT with regard to claims.

  • Create and maintain various databases pertaining to claims and certain legal matters.

  • Build out the claims process and manage the process to build out a customer-facing online claims portal

Qualifications

What You Bring to the Team by Way of Skills and Experience:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Along with a happy outlook on life – you will also bring with you:

  • Bachelor’s degree is strongly preferred.
  • 5+ years of Claims experience.
  • Effective organizational, planning and prioritization skills.
  • Excellent written, verbal, presentation, and relationship-building skills.
  • Proficient using MS Office applications (Word, Outlook, PowerPoint, and Excel).
  • Bonus Points
  • Experience working in a fast-paced startup environment.
  • Logistics/transportation/car hauling damage claims experience.
  • Proficiency with cloud-based business intelligence.
  • Excellent planning and organizational skills.
  • 5+ years of claims experience in an automotive setting.
  • Strong preference for experience in automobile logistics.
  • Understand the Claims Policies and procedures including settlement techniques, as well as claims terminologies.
  • Must be able to communicate effectively and tactfully with all levels of personnel in person, on the phone and by email.
  • Good analytical skills necessary to evaluate claims and report on data to senior management.
  • Must be able to communicate verbally and in writing directly with the transporter and other applicable individuals.
  • Must have ability to maintain customer satisfaction by interacting in a professional manner with claimants (Transporter), answering incoming claimant calls, emails, and update claimants with status of claim.
  • Experience working with/for a high-growth tech company resolving damage claims.
  • High degree of emotional intelligence & ability to facilitate, influence, and build consensus in crucial conversations.
  • Must be able to negotiate reasonably and resolve open claims with RunBuggy’s best interests in mind.
  • Provide written and verbal explanations/information on complex issues that ensures comprehension by audience.
  • Demonstrated ability to manage multiple projects, deadlines, and priorities in a dynamic work environment.
  • Ability to work independently and as a Team Player.
  • Demonstrated ability to manage multiple projects, deadlines, and priorities in a dynamic work environment.
  • Relentless curiosity and desire to learn and grow skillset at RunBuggy.

How We Will Support You: 

 

At RunBuggy - We strive to empower our Team Members to be self-directed and self-motivated in their work. 

Remote First, always:

  • We've always been a fully distributed company with Team Members all over the US.
  • We trust you to get your work done wherever, whenever.

Leadership:

  • We have many different types of leaders and possible combinations of leadership roles, so you can grow your career in a way that aligns best with your personal goals.
  • You can seek additional leadership roles by being directly responsible for projects, taking ownership of areas of the company, developing, and maintaining internal processes, or pursuing advisory roles.

Work/Life Balance:

We want you to thrive both in and out of the office. We trust you to use good judgment and take the time off that you need to bring your best self to work.

 

What You’ll Receive:

  • Health, Dental, Vision, Life, 401K, Health & Wellness Program.
  • Community involvement.
  • Company paid Vacation and Holidays.
  • Competitive Pay.
  • A Supportive and Positive space for you to grow and expand your career development.

 

RunBuggy provides equal work opportunities to all Team Members and Applicants and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex (including pregnancy), national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

 

If you think you might thrive in this environment, we would love to hear from you!

 

 

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