Call Center Manager

Job Post Information* : Posted Date 1 day ago(12/1/2021 9:10 PM)
ID
2021-1567
Category
Business Development

Overview

RunBuggy is a company that brings the On-Demand Marketplace business model to automobile transportation. We aim to make automotive transportation easy. Dealers and Transporters now have a 100% cloud-based, nationwide platform that seamlessly matches the demand to move a car with the supply of the auto haulers.

 

We’re currently seeking an Call Center Manager to manage the day-to-day operations of our call center. This is a Full-Time position, currently remote-based, and reporting directly to the Head of Operations.

 

Must reside in Arizona

 

The ideal candidate will have 3+ years of Call Center managerial experience in the transportation or logistics industries.

 

If this sounds just like you…. then please read on…. if you feel this is not in your wheelhouse…. that is okay too! We are actively hiring outstanding professionals, so we encourage you to apply to one of our many other opportunities.

 

 

Responsibilities

  • What You Will Be Doing:

     

    • Operations
      • Ensure the operation meets all contractual SLA targets.
      • Maintain and improve call center operations by monitoring system performance, identifying and resolving problems, and preparing and completing action plans.
      • Manage system, process improvement, and quality assurance programs.
    • Team management
      • Monitor individual and team performance, identifying improvement areas/training needs.
      • Manages employees per RunBuggy’s human resources policies and SOPs.
      • Drive skill enhancement initiatives in the team through knowledge sharing, cross training, and rotation.
    • Client interactions
      • Prepares call center performance reports by collecting, analyzing, and summarizing data and trends.
      • Handle client escalations.
    • Administration
      • Enforce the company’s policies and procedures as appropriate.
      • Daily, weekly, and monthly timesheet and end-of-month billing.

     

     

Qualifications

  • What You Bring to the Team by Way of Skills and Experience:

     

    • Minimum of 3 years of relevant experience with full responsibility for a 16x7 call center environment.
    • Ability to handle a variety of problems and offer reasonable suggestions for resolution.
    • Self-driven, not afraid to roll up his/her sleeves to do what it takes.
    • Must have good communication and interpersonal skills.
    • Bachelor’s Degree in Business, Management, or related field preferred.
    • Intermediate level skills in Excel and Microsoft Word.

     

    What is in it for You and Why you Should Apply:

     

    • Highly competitive health, dental, vision, and life insurances, STD, LTD, 401k, and a health & wellness program.

    • Competitive pay based on education and experience.
    • Community involvement.
    • Company paid vacation and holidays.
    • Remote work environment.
    • A supportive and positive space for you to grow and expand your career.

     

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